High-quality Call Center services & IT outsourcing solutions
Specialized in customer support — inbound and outbound, across phone, live chat and e-mail — with a full range of IT services behind it.
We make the difference.
We make the difference in the Contact Center marketplace through proven customer management solutions.
Lottus Communication specializes in providing flexible, high-quality customer support outsourcing solutions with an emphasis on inbound and outbound communication channels encompassing phone, live chat and e-mail.
We also provide a full range of IT services to support your business infrastructure outside of your data center. Our aim is to offer outsourced services to our partners while keeping the same quality of service as an in-house team.
More about usWe provide a variety of services
From front-line customer conversations to the systems running behind them.
Call Center
A full-service call center solution for your business, with our agents handling all points of contact. We work closely with you so your business culture and needs are fully represented from onboarding onwards.
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IT Solutions
A comprehensive range of IT services designed to support and strengthen your business infrastructure beyond your data centre — secure, efficient, and scalable, with continuous monitoring and maintenance.
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Back-Office Outsourcing
Technical and robust manpower that lets businesses scale operations immediately — without additional capital expenditure.
Learn more24/7/365
Available at any time, every day of the year.
Thanks to technology, life and business often deviate from traditional business hours — so can your support. We operate 24/7/365 at no additional cost to meet our clients’ international support needs.
- 24/7support coverage, every day of the year
- 4 languagesEnglish, German, French and Italian
- 3 channelsphone, live chat and e-mail
We believe that transparency creates trust.
At Lottus, transparency is the cornerstone of our outsourcing services — it isn’t just a principle, it’s a promise.
We believe in fostering trust and maintaining open communication with our clients at every stage of the process. From the initial consultation to project completion, we maintain consistent and clear communication: you’ll always know the status of your project, timelines, and any updates.
We involve you in key decisions to ensure the outcomes align with your business goals, and your feedback is highly valued throughout. We are committed to being your trusted outsourcing partner, delivering excellence with integrity — let us help you achieve your business goals with confidence and clarity.
Get on board and make a difference!
If you’re interested in Customer Care and enjoy talking to customers over the phone and via e-mail, we’d like to meet you. We offer a vibrant workplace with a great team, as well as a balanced working life.